Quality manager

We are an iGaming company founded over 4 years ago by a group of passionate professionals, and today we have grown to a team of 1000+ people! We have 10+ in-house brands that are hugely popular among clients and are targeted at Tier 1-3 countries.

Due to growth and development, we are looking for a Quality Manager.

We offer a dynamic, innovative, and friendly working atmosphere in a stable and profitable company.

Main Responsibilities:

-Evaluate the work of the department and managers in interactions with partners, including speed and quality of responses.
-Communicate with partners on service quality issues.
-Track task completion.
-Assess work efficiency, identify strengths and weaknesses, and determine the workload of managers.
-Evaluate the relevance of the database.
-Distribute tasks among employees.
-Process requests.

Candidate Requirements:

-Experience in the gambling industry.
-Quick responsiveness and ability to react swiftly to changes.
-Proficiency in English at the Upper-Intermediate level or higher.
-Ability to conduct quality audits and provide recommendations for quality improvement.
-Experience in managing quality improvement projects.
-Excellent analytical skills and ability to work with large volumes of data.
-Knowledge of regulatory requirements and standards in payment systems and financial services.
-Proficiency in English at the Upper-Intermediate level or higher.

Technical/Specialized Knowledge:

-Ability to build a KPI system.
-Understanding of the functioning and structure of payment systems, including their technological aspects.
-Implementation of new quality standards.
-Knowledge of Microsoft Excel, Word, and Outlook.
-Confident use of data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
-Experience with ERP systems and other corporate programs.

What We Offer:

-Remote work schedule from 10:00 to 19:00.
-Paid sick leave and vacation days.
-Cool and creative gifts for holidays and important employee events.
-Necessary equipment for work.
-Opportunity to participate in internal company events: open negotiations.
-Product meetups and soft skills development training.
-No micro-management or hierarchy, fast decision-making process.
-Development in specialized knowledge.
-Team growth.
-Opportunity for promotion to a mid-level specialist.