Customer support representative ( csr ) german + english languages

If you have a similar job experience (Customer Support Representative, QA manager of CSR ) in the gaming sphere and you want to work in a professional team - the position is YOURS!

Working conditions:
- Free relocate (if needed)
- Full assistance in finding an apartment
- Fully official employment (we open a work visa)
- Official salary with social package
- Light and cozy office in the centre of the Chisinau
- The most delicious coffee and tea and other tasties
- Friendly team

CSR responsibilities:
- Processing all requests (adding bonuses, opening / closing accounts, adding promotional bonuses) of players who come to the chat or write to the mail.
- Analyzing problems (unsuccessful deposit or withdrawal, problems with the game) that arise and finding a solution.
- Communication between our and other departments to improve the work of the project. (Proposing new bonuses, informing VIP managers about VIP players' requests, informing marketing about their bonuses.
- Creation of technical cases and their transfer to the technical department.
- Communication with players in a language that is comfortable for them.
- Report on situations in chats to understand the general situation in our department by employees of another department.
- Offering our exclusive bonuses to players to entice them to make a deposit.

Requirements:
- Experience in IGaming sector.
- Level of English and German B2 \ C1
- Stress resistance
- Confident PC user
- Ability to work quickly with a large flow of incoming customer requests
- Knowledge of ethics of communication with clients
- Developed memory and attention
- Customer focus and multitasking
- Knowledge of admin and chat systems.
- Ability to type quickly