Service desk support engineer

ICS Endava SRL, part of the British group of companies Endava Group providing professional IT services to clients worldwide, requires professional, skilled:

SERVICE DESK SUPPORT ENGINEER

Responsibilities:

* Work in the Endava Service Desk, in 8 hour shifts, including outside the 9-18:00 day.
* Provide technical support to customers, respond to inquiries and log calls, in English and Romanian.
* Maintain records, documentation, and update call information.
* Monitor the Endava and customer systems, via the Endava Monitoring System

Qualities:
* Excellent communication skills via any medium – telephone, in person, chat, e-mail.
* Customer focused.
* Capable to learn new technologies, via formal training or independently.
* Willing to share knowledge and to document solutions.
* Able to work to deadlines.
* Work well within a team environment.

Mandatory qualifications:
* Capability to provide desktop support, both remotely and desk side.
* Solid knowledge of Window's 2000, 2003, XP.
* Microsoft Office knowledge and troubleshooting skills.
* Basic Network troubleshooting skills.
* Understanding of TCP/IP and related protocols.
* PC and Server build experience.

Desirable qualifications:
* Good knowledge of Unix/Linux environments
* Knowledge of SMTP, E-mail and E-mail routing
* Microsoft SharePoint Service and Portal
* Good understanding of DNS

We offer attractive salaries and benefits package, dynamic work environment, challenging technologies, projects and modern tools.

The detailed CV should include personal data with all contact information, education and experience on projects you have worked.

To apply, please send your CV to jobs@endava.com

Only selected candidates will be invited for interview.